Refund & Return Policy

Returns at a glance

30 daysFrom delivery to request a return
$0Restocking fee
2-3 business daysInspection after we receive it
5-7 business daysRefund issued to PayPal

Original shipping was free, so nothing is deducted from your refund for outbound shipping. If we made a mistake or a tire arrived damaged or defective, return shipping is free too.

Before you mount: please confirm the size, load index and speed rating match your vehicle. Once a tire is mounted on a wheel, it can no longer be returned for change of mind.

Which tires can be returned

You may return tires purchased from MozTire within 30 days of the delivery date if they are:

New, unused and never mounted on a wheel or installed on a vehicle;
Free of mounting or balancing marks, bead lubricant, scuffs, wheel-weight marks, cuts or punctures;
Returned with their original labels and stickers still attached;
Kept clean and dry, away from direct sunlight, chemicals and sources of ozone.

Not eligible for return

Tires that have been mounted, installed, driven on, or show any signs of use;
Tires damaged after delivery, or by improper storage or handling;
Items marked as final sale on the product page;
Requests made more than 30 days after delivery.

A mounted tire with a manufacturing defect may still be covered by the manufacturer's warranty. See Warranty claims below.

Damaged, defective or incorrect tires

If a tire arrives damaged in transit, has a visible defect, or is not the tire you ordered, email [email protected] within 7 days of delivery and do not mount it. Include your order number and photos of:

The full sidewall showing the size and DOT code;
The damage or defect up close;
The packaging and shipping label.

Once confirmed, we will send a replacement at no cost or issue a full refund to PayPal, whichever you prefer. We cover all return shipping with a prepaid label or carrier pickup.

How to start a return

Contact us at [email protected] or through the contact form within 30 days of delivery.
Tell us your MZT- order number, the email used at checkout, which tires you are returning, and the reason.
Get your return authorization (RA). We reply within 1 business day with an RA number, return address and shipping instructions.
Pack securely. Write the RA number on each package or on a label taped to each tire. Tires may be shipped without a box if wrapped and labeled as instructed.
Ship within 14 days of receiving your RA and keep your tracking numbers until the refund is issued.

Please do not send tires back without a return authorization. Unauthorized returns may be delayed or refused.

Return shipping costs

Reason for return	Return shipping
We shipped the wrong tire, or it arrived damaged or defective	Free. MozTire provides a prepaid label or carrier pickup
Wrong size ordered, changed mind, no longer needed	Paid by the customer. Use our discounted label (the cost is shown before you agree and deducted from your refund) or ship with any tracked carrier

There is no restocking fee on eligible returns, and no deduction for the original free shipping.

Refunds to PayPal

All refunds are issued through PayPal to the original payment used for the order. We cannot refund to a different account or card.

When your return arrives, we inspect it within 2-3 business days and email you the result.
Approved refunds are issued through PayPal within 5-7 business days. You receive a refund email from us and a refund notification from PayPal.
Refunds to your PayPal balance usually appear within minutes. Refunds to a card or bank used through PayPal can take 5-10 more business days to post, depending on your bank or card issuer. Pay Later refunds are applied by PayPal to your plan.

Situation	Refund amount
Order cancelled before shipping	Full order total, usually within 1 business day
Damaged, defective or incorrect tire	Full price of the tire plus any tax paid on it
Change-of-mind return, eligible condition	Price of the tire plus tax, minus return label cost if you used ours
Partial return from a set	Price of the returned tires plus the tax paid on them

If a returned tire does not meet the eligibility conditions, we will contact you with photos and, at your choice, ship it back to you at your cost or discuss a partial refund.

If you have not received an approved refund after 10 business days, please check your PayPal activity and your bank first, then contact us at [email protected]. If you prefer, you can also contact PayPal through its Resolution Center; please see our Payment Policy.

Exchanges

We do not process direct exchanges. To get a different size or model, return the original tires for a refund and place a new order (with free shipping again). If you are worried about stock, place the new order first and we will refund the return once it is received.

Cancellations

You can cancel for a full refund any time before your order ships. Email [email protected] with your order number. Once an order has shipped, it can no longer be cancelled and is handled as a return. Refused deliveries are treated as change-of-mind returns.

Warranty claims

Tires are covered by their manufacturer's limited warranty, which may include workmanship and materials coverage and, for many models, a tread-life (mileage) warranty shown as Tread Warranty on the product page. Warranties are provided by the tire manufacturer, not by MozTire, and are subject to the manufacturer's terms, such as proper inflation, regular rotation, alignment records and normal use.

If you believe a tire is defective, keep your MozTire order confirmation and installation receipt, then contact us with your order number and photos. We will help you gather the documents needed and connect you with the manufacturer's claim process. Warranty decisions and any pro-rated credit are made by the manufacturer.

Contact us

Questions about a return? Email [email protected]. We are available Monday - Friday, 9:00 AM - 6:00 PM ET and reply within 1 business day.