Shipping Policy

Shipping at a glance

FREEShipping on every order
1-2 business daysOrder processing
3-7 business daysGround transit
48 statesContiguous U.S.

Free shipping, no minimum. Whether you order one tire or a full set of four, standard ground shipping to any eligible address in the contiguous United States (48 states) costs $0. There are no handling fees, fuel surcharges or oversize fees.

Every shipment includes tracking. Your order total, including any sales tax, is shown at checkout before you pay with PayPal.

Where we ship

We ship to residential and business addresses in the contiguous United States (48 states), including tire shops and installers.

Locations we do not ship to

Alaska and Hawaii;
Puerto Rico, Guam, the U.S. Virgin Islands and other U.S. territories;
APO, FPO and DPO military addresses;
P.O. boxes and parcel lockers (tires are too large for them);
Any address outside the United States.

If your address cannot be served, checkout will let you know before any payment is taken.

Shipping cost

Order	Shipping method	Cost
Any order, any quantity, contiguous U.S.	Standard ground	FREE
Shipping to an installer or tire shop	Standard ground	FREE

We do not currently offer paid expedited, overnight or same-day delivery. Applicable state and local sales tax is calculated from your shipping address and shown at checkout. MozTire does not charge handling fees.

Processing and delivery times

Stage	Typical time
Order processing (payment confirmed, tires picked, inspected and labeled)	1-2 business days
Ground transit after the carrier picks up	3-7 business days
Estimated total, order to doorstep	4-9 business days

Orders paid before 2:00 PM Eastern Time on a business day begin processing the same day. Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing the next business day. Business days are Monday through Friday, excluding federal holidays.

Processing starts only after PayPal confirms your payment. If PayPal holds a payment for review, processing begins once the payment is completed.

Delivery times are estimates, not guarantees. Severe weather, peak seasons, carrier delays and rural or remote delivery areas can add time. Rural areas may take 1-2 extra business days.

Carriers and tracking

Tires ship by UPS, FedEx Ground, or a regional freight carrier, depending on size, weight and destination. We choose the carrier; specific carrier requests cannot be guaranteed.

Shipping confirmation: when your order leaves our warehouse, we email you tracking numbers and links.
Order status anytime: use our Track Order page with your order number and billing email.
Multiple packages: tires usually ship as individual packages. A set of four may arrive as four parcels with separate tracking numbers and, occasionally, on different days. This is normal.
Signature: most deliveries do not require a signature. The carrier may leave tires at your door, garage or business reception.

Shipping to an installer

You can have your tires shipped free directly to a tire shop or installer of your choice:

Call the shop first and confirm they accept customer-supplied tires and deliveries for customers.
Ask about their mounting, balancing, valve stem, TPMS service and old-tire disposal fees.
At checkout, enter the shop's business name and address as the shipping address, and put your own name and phone number in the order so the shop can match the tires to you.
Share your tracking numbers with the shop and book your installation appointment for after the expected delivery date.

Installation is not included in your purchase. It is arranged and paid for directly with the installer, and MozTire is not responsible for third-party installation work.

Damaged, missing or delayed packages

Inspect every tire on arrival, before mounting. Do not install a tire that appears damaged.

Problem	What to do	What we do
Tire damaged in transit	Email us within 7 days of delivery with your order number and photos of the tire, packaging and shipping label	Send a free replacement or a full refund to PayPal, and arrange free pickup or return
Wrong tire received	Email us within 7 days of delivery with a photo of the sidewall size	Send the correct tire free and provide a prepaid return label
Marked delivered but not received	Check your property, neighbors and building office, then contact us within 7 days of the delivery scan	Open a carrier investigation and reship or refund once it is resolved
Some tires arrived, others did not	Check each tracking number, then contact us if one has not moved in 3 business days	Trace the missing package with the carrier
No tracking movement for 5 business days	Contact us with your order number	Follow up with the carrier and keep you updated

Carrier investigations usually take 5-10 business days. Damage and loss in transit are covered by MozTire at no cost to you.

Address accuracy

Please double-check your shipping address at checkout, including apartment, suite or unit numbers. If a package is returned to us because the address was incomplete or incorrect, or because delivery was refused, we will contact you. We can reship it free once to a corrected address, or refund the order to PayPal.

Address changes after shipment may not be possible. Carriers may charge address-correction fees, which we will tell you about before making any change.

Order changes and cancellations

Need to change your shipping address or cancel? Email [email protected] as soon as possible with your order number. We can update or cancel orders that have not yet shipped, and cancelled orders are refunded in full to your PayPal payment. After an order ships, it follows our Refund & Return Policy.

Contact us

Questions about shipping? Email [email protected] or use our contact form. Our team is available Monday - Friday, 9:00 AM - 6:00 PM ET and replies within 1 business day.